Note: These terms & conditions relate only to your signing on or cancelling your place on
a Jamie & Claire Tour. All other terms and conditions will be detailed on your contract.
Your deposit payment is made by card at the time of booking. It is handled by Stripe.com securely through their service. At no time do we have your card details.
Your balance payment is made via Transferwise.com (good value and easy) within one month of paying your deposit . This is a funds transfer company. They do not take debit / credit card payments.
We use the two companies above and thus do not accept direct payments in any form. This helps us to keep the tour costs down.
We recognise that the pandemic brings great uncertainty to the travel industry, both for the guest and for us as suppliers. The standard cancellation / postponement policy for all tours is below, but should either a guest or us need to cancel or postpone a tour due to travel restrictions arising from the pandemic, in this special case we operate a no-loss policy. Your tour payment is safe and can be transferred to another tour without loss to you; should you need to cancel it can be returned in full, less any transfer charges. In all other circumstances, the following applies:
Booking 4 months or more before your tour date: You have a grace period of 14 days from submitting your booking form and paying your deposit in which to cancel and receive your deposit refund. If you cancel between 15 and 21 days, an administration fee of £35. per person on your tour form will be deducted. After 21 days, your deposit is non-refundable.
Less than 4 months - If you book less than 4 months before your chosen tour departure date, the deposit is non-refundable, so please be sure you want to book and are able to come along. We can not afford to turn others down this close to any tour date when they might have had your seat on the tour.
Any refunds will be made within 30 days of your written and acknowledged cancellation request.
Balance Payment: This is refundable in the following ways and does not include your deposit or your accommodation costs:
NOTE: Cancellation of your accommodation (paid directly to your hosts, not us) may also incur cancellation charges, (usually just a deposit) but can be up to the full amount for the rooms depending on how much notice you give them and their own T&C. This should be a matter between you and the accommodation provider, however, if they have not been reimbursed, we reserve the right to act on their behalf and deduct the amount from your balance refund.
Before your contract is agreed, you may transfer to another tour, space permitting, without loss of deposit.
After the contract is agreed, no transfers to another tour are permitted unless your tour is cancelled (see just below).
The cut-off date for us to cancel (due to insufficient tour numbers of a minimum of 6 guests) is 3 months prior to the tour start.
We maintain the right to cancel a tour for any reason. Should we cancel a tour, we will refund 100% of your deposit and balance.
Transfering: If your tour is not going ahead, you may request to transfer to another tour, space permitting, at no cost.
With exception of Covid-19, thus far, in 18 years we have only cancelled one week long tour, and it was several months before the start date.
Your travel arrangements and payments to/from the tour start/end points are your responsibility.
You are advised not to book flights until you have been notified that there is space availability AND the tour has reached the 6 guests minimum and is 'Set To Go'. We will tell you as soon as we have enough participants (this often happens within 6 months of a date - and no later than 4 months before).