This page of terms & conditions relates only to the financial aspects of you signing on or cancelling your place on a Jamie & Claire Tour. All other terms and conditions will be detailed on your Tour Agreement, which is sent to you once availability has been confirmed on the tour. You accept the fuller TnCs on the Tour Agreement by paying your balance.
Your deposit payment is made by card at the time of booking. It is handled by Stripe.com
securely through their service. At no time do we have your card details.
Your balance payment is made via Wise.com (good value and secure) once you have received, checked and are agreeing to the fuller Tour Agreement.
Wise is a funds transfer company. They perform the same action as your bank but without the expensive fees. They do not take credit card payments. You may also pay your balance by using wire transfer services via your bank directly. Banks normally do not let you make a transfer with a credit card. Please be aware that you will need to cover the bank's higher transfer fees. This is why we've used Wise for the past 10 years. Again, at no point do we have your bank details in this more sucure form of "push payment".
Your Deposit is returnable within 14 days of your booking (under Distance Selling Regulations). You must inform me by email of your wish to cancel, within that period and have that confirmed by me in writing.
After 14 days, your deposit is not refundable.
Your balance payment is refundable in the following ways and does not include your deposit:
Before your contract is agreed and your balance paid, you may transfer to another tour, space permitting, without loss of deposit.
After the balance is paid, no transfers are permitted unless your tour is cancelled (see below) or unless it is 6 months or longer before your tour, space permitting.
The cut-off date for us to cancel (due to insufficient tour numbers of a minimum of 6 guests) is 3 months prior to the tour start.
We maintain the right to cancel a tour for any reason. Should we cancel a tour, we will refund 100% of your deposit and balance.
Transfering: If your tour is not going ahead, you may request to transfer to another tour, space permitting, at no additional cost.
Your travel arrangements and payments to/from the tour start/end points are your responsibility.
You are advised not to book flights until you have been notified that there is space availability AND
the tour has reached the 6 guests minimum and is 'Set To Go'. We will tell you as soon as we have
enough participants (this often happens within 6 months of a date - and no later than 4 months before).