Payments - the how
Your deposit payment is made by card at the time of booking. It is handled by Stripe.com securely through their service. At no time do we have your card details.
Your balance payment is made via Transferwise.com (good value and easy) at the time when you agree the contract. They do not take credit card payments.
We do not accept debit / credit card payments, cash, bankers drafts or cheques. This helps us to keep the tour costs down.
Cancellations by You and Refunds
Deposit You have a period of 14 days from submitting your booking form in which to cancel. After 14 days, an administration fee of £35. plus any currency transfer charges will be deducted if you cancel.
A tour contract PDF will be emailed to you (usually within the month of sign-on). After you have agreed the tour contract, your deposit is non-refundable.
Balance Your balance payment is due as part of agreeing the tour contract.
Your balance payment is refundable in the following ways:
NOTE: Cancellation of your accommodation (paid directly to your hosts, not us) may also incur cancellation charges, (usually just a deposit) but can be up to the full amount for the rooms depending on how much notice you give them and their own T&C. This is a matter between you and your hosts.
Transferring to another tour
Before your contract is agreed, you may transfer to another tour, space permitting, without loss of deposit.
After the contract is agreed, no transfers to another tour are permitted unless your tour is cancelled (see just below).
Cancellation by us
The cut-off date for us to cancel (due to insufficient tour numbers of a minimum of 6 guests) is 4 months prior to the tour start.
Should we cancel a tour, we will refund 100% of your deposit and balance.
Transfering: If your tour is not going ahead, you may request to transfer to another tour, space permitting, at no cost.
Thus far, we have never needed to cancel and refund a week long tour, but we like to be cautious.
Flights / travel
Your travel arrangements and payments to/from the tour start/end points are your responsibility.
You are advised not to book flights until you have been notified that there is space availability AND the tour has reached the 6 guests minimum and is 'Set To Go'. We will tell you as soon as we have enough participants (this often happens within 6 months of a date - and no later than 4 months before).
It is suggested to purchase your own travel insurance for air and trip cancellation and health emergencies.
Itinerary change via Force Majeur
We agree to deliver the itinerary (specified on your contract and the website) in all cases short of force majeur. This is where circumstances beyond our control such as ferry cancellations, road closures or limitations of suppliers including their premises availability prevent the tour happening in part or whole. In such cases, we are not liable for loss of tour.
Your booking form asks questions about your abilities physical, social, mental. These are to ensure that we can plan a tour (including any optional extras) suitable for all guests. Please answer these questions accurately.
It is also expected that all guests behave in a sociable manner appropriate to being on a public tour, joining in as equal members of the group.
Should you misrepresent your abilities or behave in an antisocial manner, we may:
There is a luggage allowance clearly stated on your contract. Your luggage will be checked at the tour start. If the limit is exceeded you will need to make alternative arrangements to reduce luggage and join the tour at a later time, at your own cost.
It is sometimes possible to leave extra luggage in your pre/post tour accommodation, but this should be arranged before your arrival in the U.K.
These tours are no smoking from the start until the end of the tour. This includes in the mornings and evenings outside of tour contact time. Why? U.K. laws prohibit smoking in most shared public spaces and tobacco smoke clings to clothing and skin and will thus be present all day for non-smoking guests and guides.
Tour Content Protection
There are one or two places on each tour where photographs are not permitted, to protect the privacy of private owners. Disclosing these sites to the public in any way is not permitted.
Similarly, recording tour content or itinerary for commercial use will be deemed an infringment of copyright and be prosecuted under Scottish law.
Personal Information and Privacy
Personal data gathered from you will only be used for the stated purpose of creating an enjoyable tour. Your data will not be passed outside of the tour guides/ organisers.
Your contact details (email, Facebook page, phone etc) will be held on file and may be used in the future to update you on new tours (about two emails per year). You can of course request your contact details to be removed from our database by emailing samantha @ JamieAndClaireTour .co .uk (remove spaces).
Our office postal address is included on the top of your contract.